Air Canada are in negotiations with the Air Line Pilots Association (ALPA). Currently, our operations are not affected, and our flights are operating as scheduled. However, if customers want to make alternate travel arrangements, Air Canada has implemented a Goodwill Policy to offer flexible rebooking options to passengers concerned by potential labour disruption during September 15 – 23, 2024.
Policy
| Markets | All markets |
| Ticket Stock | 014 |
| Ticket Issue | All tickets issued on/before August 27, 2024 |
| Original Travel Dates | Between September 15, 2024, and September 23, 2024 |
| Rebooking Window | September 8 to September 14, 2024 Or September 24 to November 30, 2024 |
Re-Protection Guidelines
Customers are permitted one free change as per the following guidelines up to 2 hours before departure. Rebooking is only permitted on Air Canada operated flights.
| Fare Rules | Policy Within Rebooking Window | Policy Outside Rebooking Window |
| Change Fee(s) | Waived | Waived |
| ADCL | Waived if rebooked in the same cabin to/from the same origin and destination. | Fare rules apply |
| Change of Origin/Destination | Customers may choose to travel to an alternate AC destination; change fee waived but ADCOL applies. |
| Endorsement | For Call Centres and Travel Agencies, use ACALABSEP24 when processing a ticket exchange. |
| Refunds | As per fare rules. |
| Aeroplan Tickets | Please refer the customer to Aeroplan for handling (refer to Aeroplan – Contacts for the Aeroplan Schedule Change phone number). |
| Additional Details | For additional information, consult our Media Centre[JS1] or visit the Air Canada Travel news and updates page.[JS2] Air Canada Express carriers Jazz and PAL Airlines areoperating normally and not involved in the negotiations with ALPA. |
