Air Canada to Offer Refunds for All Fares, regardless of routing, for Flights Affected by COVID-19 since February 1, 2020
Eligible customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but did not fly can now obtain a refund from the carrier by submitting a request online or with their travel agent. The revised COVID-19 refund policy covers tickets purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason regardless of routing.
In addition to the expanded refund policy, customers will continue to have the option of accepting a fully transferrable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a 65% bonus. Customers who have already accepted an ACTV or Aeroplan points will have the option to exchange these for a refund to the original form of payment, including for the unused portion of any ACTV issued or in cases where a partial refund was provided.
Please find the Refund Policy for Travel Agents by clicking here
