For the well-being of your customers and our employees, as of March 19, we will temporarily adjust our on-board service as a health and safety measure in response to COVID-19. The following will be gradually implemented:
Flights between Canada and Europe, Asia, Australia and South America
- Starting soon, all food service will be transitioned to pre-packaged in all cabins, while bar service will be limited to water nly.
- As of March 19, pillows and blankets will no longer be available in Premium Economy and Economy Class; only blankets will be offered in Signature Class.
- For Air Canada Rouge, iPads will no longer be offered.
Flights operating in Canada, or to/from the U.S.*, Caribbean and Central America
- For all cabins, we will provide individual water bottles instead of our bar service offering and pillows and blankets will no longer be available.
- Complimentary headsets will be provided to customers on flights equipped with in-flight entertainment.
- In Premium Economy and Economy Class, we will suspend food service including our Bistro offerings.
- In light of these changes, customers may wish to take this into consideration prior to arriving at the airport as many concessions and restaurants at the airport may also be closed.
- In our Business Class, we will provide a pre-packaged meal or snack on all flights longer than two hours. Unfortunately, we will not be able to accommodate any special meal requests.
- For Air Canada Rouge, iPads will no longer be offered.
*Exception: On flights between Toronto-Pearson (YYZ) and Honolulu (HNL), a complimentary pre-packaged meal will be provided in all cabins.
We recognize these service changes may impact your on-board experience. Thank you for your understanding and patience as we adapt to this evolving situation. For more information, please continue to visit our dedicated webpage
