During the holiday season we would like to inform you that the Nordic Agent Support and Sales Department will be closed from December 24th., 2020 until January 4th., 2021. Both days included. Forward your inquiry to acnordic.res@aircanada.ca or acnordic.groups@aircanada.ca and and we will revert when we return on January 5th. For urgent matters kindly contact…
We’ve worked on providing additional flexibility to give you and your customers greater confidence in booking with Air Canada. Whether your customer wish to cancel an upcoming trip, are not able to travel due to new entry restrictions, or whether they already hold a travel credit. We are pleased to offer you more flexible options…
We understand that you and your customers have queries on refund claims submitted. Due to higher than normal volumes, some refund claims are delayed in handling. Reminder: Customer no-shows As a reminder, if your customer is no longer travelling, please ensure to cancel their flight(s) prior to their departure as it may result in cancellation…
Since August 1, 2020 Air Canada has implemented Amadeus ATL (Automated Time Limits). This change includes Tour Operator fares which are available to specified IATA agents. Please make sure to insert OSI AC TOUR OP NET (space between each word) in the booking before end of transaction, to keep booking/PNR according to negotiated AJV contract.…
With a landscape of coastal mountains, temperate rainforest, and the sparkling Pacific Ocean, it’s no surprise that Vancouver is consistently voted one of the world’s most livable cities. From spring’s abundance of cherry blossoms and summer’s sparkling waterfront days, through to the fall’s cultural festivals and the snowy winter wonderland on the mountain peaks, Vancouver…
A redesign Aeroplan program will soon be launched. Our goal; make it better for our members, in every way possible. Launched date is November 8th., 2020, but we can already uncover a few highlights: Making flight rewards more rewarding Redeem points for any Air Canada seat that is available for sale with no restrictions Combine…
Air Canada will due to current COVID-19 situation regretfully not operate our non-stop service between Copenhagen and Toronto winter 2020/2021. We will, however, continue to operate from our European hubs i.e. Frankfurt (FRA), London Heathrow (LHR/Terminal 2) and more options will follow shortly. We continue to offer codeshare on feeder flights with Lufthansa Group and…
As from August 1, 2020 Air Canada has implemented Amadeus ATL (Automated Time Limits). This change includes Tour Operator fares which are now available to specified IATA agents. Please make sure to insert OSI AC TOUR OP NET (space between each word) in the booking before end of transaction, to keep booking/PNR according to negotiated…
Air Canada offers together with our Atlantic Joint Venture partners (Lufthansa Group and United) customers to be able to book with flexibility and not miss out on their upcoming business trip or holiday. All tickets issued between 25AUG2020 and 31DEC2020 can be rebooked as often as needed without a change fee. Fare rules are updated…
Find Air Canada’s reminder to: Access our new cancellation options Ticketing Time Limits (TTL) Sabre distribution: Lufthansa Group Updated travel guidelines: A useful step-by-step guide Book with flexibility Find it all here