Stay updated with new requirements being imposed by the Government of Canada. That may affect customers upcoming flight to / via Canada. Visit travel.gc.ca for official updates. Link Here you can also find a list of frequently asked questions about the new testing requirement. For specific questions related to the implementation of the government policy,…
The B737 MAX will gradually return to Air Canada’s North American route network as the airline continues to optimize its narrow body fleet. All flights are operated in accordance with Air Canada’s biosafety protocols, centred around the Air Canada CleanCare+ program. If you want to know more in details what Air Canada has done before…
Please observe that our partner Lufthansa Group recently has updated their face mask requirements. The new requirement is valid for passengers and crews while boarding, during the flight and when leaving the aircraft. A medical protective mask (surgical mask or FFP2 mask or a mask with KN95/N95 standard) is mandatory on all Lufthansa Group flights.…
Use ArriveCAN to comply with new mandatory travel requirements It is mandatory for all travellers returning or travelling to Canada via air to provide their information digitally through ArriveCAN before they board their flight. Travellers must provide their travel and contact information, quarantine plan and COVID-19 sympton self-assessment. Travellers must be ready to show their…
During the holiday season we would like to inform you that the Nordic Agent Support and Sales Department will be closed from December 24th., 2020 until January 4th., 2021. Both days included. Forward your inquiry to acnordic.res@aircanada.ca or acnordic.groups@aircanada.ca and and we will revert when we return on January 5th. For urgent matters kindly contact…
We’ve worked on providing additional flexibility to give you and your customers greater confidence in booking with Air Canada. Whether your customer wish to cancel an upcoming trip, are not able to travel due to new entry restrictions, or whether they already hold a travel credit. We are pleased to offer you more flexible options…
We understand that you and your customers have queries on refund claims submitted. Due to higher than normal volumes, some refund claims are delayed in handling. Reminder: Customer no-shows As a reminder, if your customer is no longer travelling, please ensure to cancel their flight(s) prior to their departure as it may result in cancellation…
Since August 1, 2020 Air Canada has implemented Amadeus ATL (Automated Time Limits). This change includes Tour Operator fares which are available to specified IATA agents. Please make sure to insert OSI AC TOUR OP NET (space between each word) in the booking before end of transaction, to keep booking/PNR according to negotiated AJV contract.…
With a landscape of coastal mountains, temperate rainforest, and the sparkling Pacific Ocean, it’s no surprise that Vancouver is consistently voted one of the world’s most livable cities. From spring’s abundance of cherry blossoms and summer’s sparkling waterfront days, through to the fall’s cultural festivals and the snowy winter wonderland on the mountain peaks, Vancouver…
A redesign Aeroplan program will soon be launched. Our goal; make it better for our members, in every way possible. Launched date is November 8th., 2020, but we can already uncover a few highlights: Making flight rewards more rewarding Redeem points for any Air Canada seat that is available for sale with no restrictions Combine…