Updated 15NOV19! Air Canada will in the early morning of November 19th., local Danish time, start implementation of Amadeus Altéa. Our upgrade to Altéa will result in faster and more convenient transactions at all points of contact. What you can do to prepare for the cutover A few things you can do to help ensure…
Skiing in Canada is fantastic. You can free of charge bring your skis or snowboard on Air Canada. Following conditions apply when travelling from Europe to Canada: One (1) ski equipment bag and boots (per customer, this counts as one piece of baggage); Applicable to AC and LH, OS, SN, LX operated flights. One (1)…
Increased winter schedule Cosmopolitan flair meets scorching sunshine in Florida! This lively state bursts with Caribbean-influenced culture and cutting-edge creativity. Iconic art-deco buildings and edgy, graffiti murals colour stylish sites and streets. Beautiful beach-breakers bask on shores that summon the sun all day, while notorious nightclubs sustain the sizzle all night. This is the state…
Check out our newest lounge concept, the Air Canada Café, at Toronto Pearson International Airport. Conveniently located in the domestic gate area (gate 20) in the domestic departures area. The café offers Premium customers a wide selection of specialty beverages to Grab & Go or to be enjoyed with complimentary Wi-fi in a relaxed, bistro-type…
The Canadian Transportation Agency (CTA) announced the new Air Passenger Protection Regulations, with Phase 1 effective July 15, 2019 and Phase 2 on December 15, 2019. These regulations greatly increase airlines’ responsibility towards passengers in the event of disrupted travel plans. To be able to assist in best possible way, it is essential that each…
As of January 28, 2020 Air Canada has updated the following Goodwill Policy.For flights that have been cancelled, apply the Schedule Change Policy found at aircanada.com/agents or click “Travel Agency Info” above (Please select Online DRS). For flights that have not been cancelled, the goodwill policy applies.In both cases, changes are free and full refunds are permitted. Goodwill Policy…
Effective July 15., 2019 new rights for your customers
For the third time in a row and the eighth time in 10 years, we were named the Best Airline in North America
New refund process – more simple. Find the codes here
Mandatory customer contact information for bookings.
In the event of a schedule change or IROP, the notification will be sent to both agency and customer.