The Canadian Transportation Agency (CTA) announced the new Air Passenger Protection Regulations, with Phase 1 effective July 15, 2019 and Phase 2 on December 15, 2019. These regulations greatly increase airlines’ responsibility towards passengers in the event of disrupted travel plans. To be able to assist in best possible way, it is essential that each…
As of January 28, 2020 Air Canada has updated the following Goodwill Policy.For flights that have been cancelled, apply the Schedule Change Policy found at aircanada.com/agents or click “Travel Agency Info” above (Please select Online DRS). For flights that have not been cancelled, the goodwill policy applies.In both cases, changes are free and full refunds are permitted. Goodwill Policy…
Effective July 15., 2019 new rights for your customers
For the third time in a row and the eighth time in 10 years, we were named the Best Airline in North America
New refund process – more simple. Find the codes here
Mandatory customer contact information for bookings.
In the event of a schedule change or IROP, the notification will be sent to both agency and customer.
Explore the new Maple Leaf Lounge at News York’s LaGuardia Airport.
Check out our new Maple Leaf Lounge
Honolulu, Kauai, Kona and or Maui. Check out our Hawaii destinations and winter schedule
From coast to coast, from mountains to Mounties, explore everything that makes Canada so captivating!
From the Nordic capitals you are only two-stops away from beautiful Vancouver Island.
Air Canada is reducing single-use plastic stir sticks – 35 million plastic stir sticks – enough if laid end-to-end to join Halifax and Vancouver.