Each country/province in Canada has unique requirements which may include forms that must be completed and submitted online, and/or printed and presented at the airport prior to boarding a flight. Failure to meet these requirements may result in long delays at the airport or upon arrival at the destination. Travellers may also be refused travel…
Air Canada continues to evaluate and adjust its route network as required in response to the trajectory of the pandemic, government-imposed travel restrictions and quarantines, and to market and regulatory conditions. We recommend you continue to visit our Route Updates page or check out your GDS to stay up to date on our flight schedule.
Effective April 20, 2021 Air Canada has implemented a Goodwill Policy for rebooking passengers with any itineraries with onward connections within Canada who are laying over due to the new testing requirements in YYZ/YVR/YUL/YYC. All International/US itineraries connecting via YYZ/YVR/YUL/YYC to anywhere in Canada* Ticket issued: On/before May 21, 2021 Original travel dates: Between February…
Air Canada to Offer Refunds for All Fares, regardless of routing, for Flights Affected by COVID-19 since February 1, 2020 Eligible customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but did not fly can now obtain a refund from the carrier by submitting a request online or with their travel agent.…
Air Canada Goodwill policy Effective immediately, all Air Canada (014) E-Tickets and EMD’s will have a validity period set forth as per below. Tickets/EMD’s issued on/after March 1, 2019 and on/before March 31, 2021: Valid 24 months from the travel date on the last unused coupon. Applicable to unused and partially used tickets. Tickets/EMD’s issued on/after April…
We encourage you to refer to our online DRS for the latest versions of our policies.
Check out this step-by-step rules overview for travellers entering Canada by Air. It includes information: Before Departure and while in transit Upon Arrival to Canada Your quarantine Click to view Updated 12.02.2021 by Public Health Agency of Canada.
Before your customers flies with us to Canada, we want to make sure you are aware of the new entry and quarantine requirements imposed by the Government of Canada. Effective February 22, 2021, in addition to providing a negative pre-departure COVID-19 test, all customers arriving in Canada must take two (2) COVID-19 molecular tests –…
Now more than ever, we must continue to remain vigilant and as such we are requesting that in addition to the current contact details you are providing, you also provide either a customer email address, a customer mobile number, or indicate that the customer has declined to provide contact details. This will not only enable…
Air Canada to Suspend Flights to the Caribbean and Mexico at the request of, and to Support Government of Canada COVID-19 Mitigation Efforts. Beginning January 31 until Friday, April 30., 2021 Air Canada is temporarily suspending flights to Mexican and Caribbean destinations for 90 days in response to ongoing COVID-19 concerns. To help ensure customers…