Air Canada’s on-board pre-flight safety video is set in some of Canada’s most spectacular and iconic locations. Ode to Canada, is a new video, now coming to a seatback video screen to you. Take a stunning journey from coast-to-coast while depicting in unexpected ways the safety features of each aircraft. Watch now
Kindly note the extension of TTL (Ticketing Time Limit) for our Tour Operator and Cruise fares. 14 days TTL for departures up to 31OCT2021 21 days TTL for departures between 01NOV2021-30APR2022 With the TTL extension all Atlantic Joint Venture partners (Air Canada, Lufthansa Group and United) are aligned and you can explore the flexibility from…
We’ve made changes to our CRS booking and ticketing policy, pertaining to a Schedule Change that requires you to take action. Segment status changes due to a Schedule Change (SKCH) that are queued to your GDS must be actioned within 14 days from the schedule change or 7 days prior to departure, whichever is earlier.…
Air Canada has announced a 30-day extension of its COVID-19 refund policy. The policy allows eligible customers who purchased a non-refundable ticket before April 13, 2021 for travel on or after February 1, 2020, but who did not fly for any reason, to submit for refund until July 12, 2021. Initially due to expire June…
Air Canada has revised its refund policy for travel on/after February 1, 2020, and for tickets issued before April 13, 2021. Please note that refund requests must be submitted by June 12 at 11:59 p.m. if to be handled by Air Canada. Refunds done in GDS must be submitted by July 12 at 11:59 p.m.…
Each country/province in Canada has unique requirements which may include forms that must be completed and submitted online, and/or printed and presented at the airport prior to boarding a flight. Failure to meet these requirements may result in long delays at the airport or upon arrival at the destination. Travellers may also be refused travel…
Air Canada continues to evaluate and adjust its route network as required in response to the trajectory of the pandemic, government-imposed travel restrictions and quarantines, and to market and regulatory conditions. We recommend you continue to visit our Route Updates page or check out your GDS to stay up to date on our flight schedule.
Effective April 20, 2021 Air Canada has implemented a Goodwill Policy for rebooking passengers with any itineraries with onward connections within Canada who are laying over due to the new testing requirements in YYZ/YVR/YUL/YYC. All International/US itineraries connecting via YYZ/YVR/YUL/YYC to anywhere in Canada* Ticket issued: On/before May 21, 2021 Original travel dates: Between February…
Air Canada to Offer Refunds for All Fares, regardless of routing, for Flights Affected by COVID-19 since February 1, 2020 Eligible customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but did not fly can now obtain a refund from the carrier by submitting a request online or with their travel agent.…
Air Canada Goodwill policy Effective immediately, all Air Canada (014) E-Tickets and EMD’s will have a validity period set forth as per below. Tickets/EMD’s issued on/after March 1, 2019 and on/before March 31, 2021: Valid 24 months from the travel date on the last unused coupon. Applicable to unused and partially used tickets. Tickets/EMD’s issued on/after April…