Air Canada Goodwill policy Effective immediately, all Air Canada (014) E-Tickets and EMD’s will have a validity period set forth as per below. Tickets/EMD’s issued on/after March 1, 2019 and on/before March 31, 2021: Valid 24 months from the travel date on the last unused coupon. Applicable to unused and partially used tickets. Tickets/EMD’s issued on/after April…
We encourage you to refer to our online DRS for the latest versions of our policies.
Check out this step-by-step rules overview for travellers entering Canada by Air. It includes information: Before Departure and while in transit Upon Arrival to Canada Your quarantine Click to view Updated 12.02.2021 by Public Health Agency of Canada.
Before your customers flies with us to Canada, we want to make sure you are aware of the new entry and quarantine requirements imposed by the Government of Canada. Effective February 22, 2021, in addition to providing a negative pre-departure COVID-19 test, all customers arriving in Canada must take two (2) COVID-19 molecular tests –…
Now more than ever, we must continue to remain vigilant and as such we are requesting that in addition to the current contact details you are providing, you also provide either a customer email address, a customer mobile number, or indicate that the customer has declined to provide contact details. This will not only enable…
Air Canada to Suspend Flights to the Caribbean and Mexico at the request of, and to Support Government of Canada COVID-19 Mitigation Efforts. Beginning January 31 until Friday, April 30., 2021 Air Canada is temporarily suspending flights to Mexican and Caribbean destinations for 90 days in response to ongoing COVID-19 concerns. To help ensure customers…
Stay updated with new requirements being imposed by the Government of Canada. That may affect customers upcoming flight to / via Canada. Visit travel.gc.ca for official updates. Link Here you can also find a list of frequently asked questions about the new testing requirement. For specific questions related to the implementation of the government policy,…
The B737 MAX will gradually return to Air Canada’s North American route network as the airline continues to optimize its narrow body fleet. All flights are operated in accordance with Air Canada’s biosafety protocols, centred around the Air Canada CleanCare+ program. If you want to know more in details what Air Canada has done before…
Please observe that our partner Lufthansa Group recently has updated their face mask requirements. The new requirement is valid for passengers and crews while boarding, during the flight and when leaving the aircraft. A medical protective mask (surgical mask or FFP2 mask or a mask with KN95/N95 standard) is mandatory on all Lufthansa Group flights.…
Use ArriveCAN to comply with new mandatory travel requirements It is mandatory for all travellers returning or travelling to Canada via air to provide their information digitally through ArriveCAN before they board their flight. Travellers must provide their travel and contact information, quarantine plan and COVID-19 sympton self-assessment. Travellers must be ready to show their…