Like all of you, we’ve been monitoring the evolving global impact of the novel coronavirus (COVID-19) and are in constant dialogue with Canadian and international health authorities.
At Air Canada our core value is Safety First, Always – for our employees and for our customers.
We would like to share what we have been doing in our operation to uphold that commitment.
- Before a flight: If a customer who appears unwell attempts to check-in or board an aircraft, our agents will make inquiries of the customer in regard to their health. This can include consultation with our Medical Desk and/or a third-party health provider. If they are unfit to travel, they will not be permitted to board.
- In the air: Our aircraft are equipped with High Efficiency Particulate Air (HEPA) filters which effectively capture 99.9% of particulate from recirculated air in the aircraft cabin. This includes microbial organisms such as bacteria and viruses. These filters are similar to those used in hospital rooms and like those in hospital rooms, they refresh the cabin air every 2 to 3 minutes.
- After every flight: Coronaviruses are easily eliminated by routine surface cleaning and sanitization. Air Canada uses cleaning products, including hospital-grade disinfectants which have a wide-spectrum microbial activity and are proven effective against human coronavirus.
- Read more about Air Canada’s preventive measures.
As you are likely aware, we’ve also temporarily suspended or reduced service to more impacted areas such as the People’s Republic of China, Hong Kong, South Korea and Italy. We continue to adapt our schedule and capacity in response to market demand and this week have postponed launches or extended the temporary suspension of several routes, a full list which you can find here.
For customers who have upcoming travel, today we announced a flexible re-booking policy for existing bookings by allowing a free one-time change. We also want to give more freedom to travel and book with confidence, which is why we’re waiving change fees on new bookings as well. Please see full details at www.aircanada.com.
We continue to be impacted by the ongoing uncertainty caused by the
We look forward to keeping you regularly informed about our business and our industry. You can also visit our travel agent portal for the latest news. In the meantime, please reach out to anyone on the Air Canada Sales team should you have any questions.
With your continued support, we will continue to provide high quality service to our shared customers. For latest news kindly visit our travel agent portal Please reach out to anyone on the Air Canada Nordic Sales team should you have any questions.
