Now more than ever, we must continue to remain vigilant and as such we are requesting that in addition to the current contact details you are providing, you also provide either a customer email address, a customer mobile number, or indicate that the customer has declined to provide contact details.
This will not only enable us to assist you in reaching our mutual customers but also abides by mandatory Transport Canada requirement. In addition, it ensures we support our public health authorities and contact trace quickly.
You are required to provide customer contact information and make it available to the airline at time of booking, in the event airlines are required to contact customers during irregular operations. This applies to all bookings that have an Air Canada operated/marketed flight, regardless of the plating carrier.
Please enter using the standard IATA SSRs:
SSR CTCE: customer email address
SSR CTCM: customer mobile number
SSR CTCR: customer has declined to provide information
Key points to remember:
- Customer contact information SSRs should be added at time of booking.
- Any cancellation of an AC segment may remove the SSR field from Air Canada’s PNR.
- In the event of an itinerary change, a new customer contact SSR may need to be re-appended to the PNR.
- Please ensure to check your SSR field to make sure that the CTC SSR is assigned to AC before ending your file.
- When booking AC marketed/operated flights on OAL ticket stock, customer contact information SSRs are mandatory.
- Due to new government COVID protocols, customer contact information is essential for contact tracing or quarantine updates.
We greatly appreciate your support and cooperation.
