Air Canada is dedicated to help our valued customers. From time to time weather and other obstacles may interrupt your customers travel plans.
We, at Air Canada, want to assist our customer in best possible way.
We would like to remind you, to please enter correct contact information for your clients (email or mobile phone number) in the PNR.
In the event of a schedule change or IROP, the notification will be sent to both agency and customer.
We might need to contact your valued customer about:
- If they have been separated from their luggage and their luggage has been retrieved
- In the event of an IROP, a client may be rebooked and a notification will be sent via email or text to the mobile phone number on file.
For GDS bookings, please ensure the email or mobile phone number is entered using: SSR CTCE or SSR CTCM.
For specific GDS formats, please refer to the attached document here or located on the Agent Reference page at www.aircanada.com/agents (after selecting language click Online DRS)
