The Canadian Transportation Agency (CTA) announced the new Air Passenger Protections Regulations. The regulations greatly increase airlines’ responsibilities towards passengers in the event of disrupted travel plans.
As of July, 15, 2019, if your customers are denied boarding, or their baggage is lost or damaged, they may be entitled to certain standards of treatment and compensations under the Air Passenger Protection Regulations.
For more information on your customers’ rights, please refer them to the general terms and conditions pertaining to flight delays, cancellations, denied boarding, seating of children and lost or damaged baggage at aircanada.com in the General Conditions of Carriage or refer them to the Canadian Transportation website.
For more information on your customers’ rights please read FAQ and information about relevant GDS entries
