We understand that you and your customers have queries on refund claims submitted. Due to higher than normal volumes, some refund claims are delayed in handling.
Reminder: Customer no-shows
As a reminder, if your customer is no longer travelling, please ensure to cancel their flight(s) prior to their departure as it may result in cancellation of their entire journey and their coupon(s) to be revoked/forfeited.
Important: Our policies
We encourage you to refer to our online DRS for our policies.
We thank you for your patience and sincerely apologize for the delay.
