The past weeks were also for Air Canada a challenge in maintaining a regular traffic schedule. Weather, airport constraints in every possible way, partner strikes have truly left us with a heavy load of passenger complaints and claims, which we are dealing with now.
We know that your clients also are reaching out to you for advice and status. In order to help and assist you best possible, as our trusted partner, we have listed a few supportive links that might be helpful for you and for your clients:
For baggage issues incl. baggage fee re-claim, as well as flight delay and cancellation claims, please use this link contact Air Canada
For any booking issues please contact:
Air Canada Call Center with 24/7 services: Tel 00 800 66 99 2222 Tollfree (does not apply to cell phone provider “3”) or 001 514 393 3333
Air Canada Nordic Agent Reservation/Support: +45 3311 4555 (open Monday – Friday from 13:30 – 15:30 GMT +1, will at time being be redirected to our UK Sales Support Team)
E-mail: acnordic.res@aircanada.ca (preferably in English)
Specific for groups – kindly contact: acnordic.groups@aircanada.ca
Our latest updated Air Canada procedures, can be found here
